Refund policy

Returns and Refund Policy for Payroll Shop

Refunds on printed books or any other printed materials may be given if requested prior to the dispatch of the item. Items that have already been dispatched will not be refunded.

We are unable to provide refunds for books, course notes or any other material downloaded in electronic format.

Returns and Refund Policy for Subscriptions

You may cancel your subscription within 7 days of ordering by giving us written notice of cancellation (post or email).

Refunds will only be made if requested in writing within 7 days of ordering. If copies of the magazine have already been dispatched, the cost of this will be deducted from the refund. We do not accept returns.

Cancellation and Refund Policy for Training courses

Substitutions/cancellations: Upon receipt of your booking form your place will be confirmed. Any cancellation must be received in writing 14 days prior to the training. A cancellation fee of 25 plus VAT will be deducted from the refundable amount. Within the 14 days, any cancellations will not be refunded, but a substitute delegate can be named at any time before the course.

Important notes: The booking form constitutes a legally binding contract. It may be necessary for reasons beyond the control of Payroll World to change the content and timing of the course, the speakers, the date or venue.

In the unlikely event of a course being cancelled, Payroll World will automatically make a full refund but disclaim any further liability. All training material used and/or provided to delegates is subject to copyright and may not be used without the written consent of Payroll World.