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CIPP: Next HMRC chief must improve payroll support 13 January 2016

The next HMRC chief executive must address problems with the organisation’s service to employers and payroll workers, says the Chartered Institute of Payroll Professionals (CIPP).

Lin Homer, the current HMRC CEO, has announced she is stepping down from her position in April 2016, and the process to select her successor is now underway.

Helen Hargreaves, policy and research manager at the CIPP, said: “As the recruitment process begins for HMRC’s next chief executive we hope that the new incumbent can take the opportunity to review and improve the support HMRC provide to employers and payroll agents.

“While HMRC has previously announced that it will increase the number of staff in its call centres, we have yet to reap the benefit from this. And, though HMRC would instead prefer its customers to obtain the information they need from, it is crucial that the quality and depth of guidance available is increased - reversing the current practice of removing the detailed and technical guidance previously available.

“Tackling these issues is crucial for those working in payroll, and whoever takes the post has lots to do.”

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